Welcome to Florist Bankside. These Terms & Conditions govern the use of our website and online flower delivery services throughout Bankside and its surrounding areas. Please read these terms carefully before placing an order. By using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, you should not proceed with your purchase or use any part of our website.
In these Terms & Conditions, the following definitions apply:
Florist Bankside provides online flower delivery services to customers in Bankside and the nearby localities. Our commitment is to deliver premium quality floral arrangements, bouquets, and related products as displayed and described on our website. All deliveries are subject to availability and coverage areas as listed on our website. For areas outside of Bankside, please check our delivery options and timeframes prior to placing an order.
Placing an order with Florist Bankside is straightforward. Please follow these steps to ensure a successful transaction:
All orders are subject to our acceptance and you will be notified by email once your order is confirmed and dispatched.
All prices on our website are listed in British Pounds Sterling (GBP) and are inclusive of applicable VAT unless otherwise stated. Payment must be made in full at the time of ordering using one of our accepted payment methods:
Your order will not be processed or dispatched until full payment is received. We use secure third-party payment processors to handle transactions and protect your payment details. We do not store or have access to your card information. In the event of a payment failure, your order will not proceed, and you will be notified.
While we strive to ensure that all details, descriptions, and prices displayed on this website are accurate, errors may occasionally occur. If any error in pricing or product description is discovered after you place an order, we will contact you promptly for instructions or provide the option to cancel and receive a full refund.
Due to seasonal availability, some flowers and foliage may need to be substituted. Substitute items will always be of equal or greater value and of similar style and quality. We reserve the right to make such substitutions at our discretion but will endeavour to notify you whenever significant changes are made.
We deliver to Bankside and a selection of surrounding areas, using our own drivers or trusted local couriers. Orders can be placed for same-day or future delivery, subject to cut-off times and availability. Delivery timeframes specified on the website are indicative but not guaranteed, especially during peak periods or adverse weather conditions.
It is the customer’s responsibility to provide accurate and complete delivery information. We cannot be held liable for failed or delayed deliveries caused by incorrect or incomplete details supplied by the customer.
In the event the recipient is not present at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a safe location, and a delivery note will be left or further contact will be attempted as deemed appropriate. Redelivery charges may apply in some cases.
If you need to cancel or amend your order, please contact us as soon as possible. Cancellations and amendments can be made free of charge provided the flowers have not yet been prepared or dispatched for delivery. Once preparation or dispatch has commenced, cancellation or amendments may no longer be possible, and you may be liable for the full or partial cost of your order.
Refunds for successful cancellations will be processed within a reasonable timeframe using the original method of payment. Where amendments are possible, we will confirm the changes in writing.
Customer satisfaction is important to us. If you are dissatisfied with your flower delivery or believe the product to be faulty, please contact us within 24 hours of delivery, outlining the nature of your complaint and providing photographs where necessary. As flowers are perishable goods, we are unable to offer returns, but we will investigate your complaint fairly and offer a replacement or refund as appropriate, subject to our discretion and the circumstances outlined in our returns policy.
By accessing and using our website, you agree not to share, duplicate, or misuse any content, images, or data found on the website. All website content and intellectual property rights are owned or licensed by Florist Bankside. You shall not use the site for any illegal or unlawful purpose.
Florist Bankside’s aggregate liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for the goods or services giving rise to the claim. To the maximum extent permitted by law, Florist Bankside shall not be liable for any indirect, consequential, or incidental damages arising out of or in connection with your use of the website or purchase of any flower delivery services.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud or misrepresentation.
Florist Bankside will not be held responsible for any delay or failure to perform our obligations if such delay or failure arises from events beyond our reasonable control, including but not limited to, natural disasters, fire, flood, severe weather, acts of God, governmental actions, strikes, or failure of suppliers.
We are committed to protecting your privacy. All personal data collected during ordering and use of our website will be handled in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. For more information, please refer to our Privacy Policy, which is available on our website.
These Terms & Conditions and any contract for the purchase of goods or services from Florist Bankside shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise and amend these Terms & Conditions from time to time, without prior notice. Changes will take effect from the time of posting on the website. Please check our Terms & Conditions regularly to ensure that you are aware of the current terms applicable at the time of your order.
Should any provision of these Terms & Conditions be held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach or default by Florist Bankside shall be deemed a waiver of any subsequent breach or default.
These Terms & Conditions apply to all customers placing an order for online flower delivery within Bankside and its surrounding areas. By proceeding with purchase or continued use of our website, you acknowledge acceptance of these terms in full.
Thank you for choosing Florist Bankside for your online flower delivery needs in Bankside and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bankside, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bankside.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
