At Florist Bankside, we are committed to delighting our local customers with expertly arranged, fresh flowers, every single time. As a trusted Bankside florist, serving both households and businesses in our community, we stand by the quality and freshness of every bouquet. If your flowers do not meet our high standards, we’re here to make things right quickly and fairly.
Your satisfaction is our top priority. In the rare event your flowers arrive damaged, wilted, or not as specified in your order, please let us know as soon as possible. We kindly ask that you notify us within 24 hours of delivery, providing details and a photo of the arrangement if possible. Our team will assess the situation swiftly and work with you to find a satisfactory resolution. We want you to enjoy stunning, fresh blooms just as you expected.
To ensure maximum enjoyment, Florist Bankside guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers unexpectedly wilt or do not meet our freshness promise within this timeframe, please contact us promptly. We are dedicated to using only the finest, seasonally available flowers for our Bankside customers.
If any issue arises with your order—be it quality, freshness, or damage—we offer flexible solutions tailored to your needs. Depending on the situation and your preference, we can provide:
We handle every returns or refund request with care and understanding, always striving for your satisfaction. Please note, refunds will be processed via your original payment method once approved, and may take several working days to appear in your account depending on your provider.
Your feedback plays an important role in helping us maintain our high standards. If you have any concerns or complaints—about the flowers, delivery, or our service—please reach out to us as soon as possible. Provide your order details and a clear description of the issue. Our team reviews all complaints thoroughly and responds promptly, usually within one business day. Florist Bankside treats every complaint with care and respect, aiming to resolve your issue to your complete satisfaction.
As your dedicated local Bankside florist, we pride ourselves on building strong relationships with our community. We supply beautiful, fresh flower arrangements to homes, offices, shops, and businesses nearby each day. Our Returns, Refunds & Complaints policy is designed to give you complete peace of mind, knowing you will always receive the finest flowers for every occasion in Bankside.
Please don’t hesitate to get in touch if you have any questions about our policy or want to share your experience. Thank you for choosing Florist Bankside – your satisfaction means everything to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
